You may report complaints in reference to BingoLoans, services, or policies via email, or in writing. Upon receipt of your complaint, we will do our best to resolve your problem quickly. If we cannot do this, we will send you prompt acknowledgement of your complaint with information of who is dealing with it. If you are not satisfied, you can then appeal the decision – here we ask that you please state your objections and any new evidence to be considered. In receipt of our final response, we will include information about the Financial Ombudsman Service, which you can use to assist you if you decide to pursue further action.
We are fully compliant with the Good Practice Customer Charter, and in many cases these will go significantly further. We are committed to complying, and when providing short term loans will act fairly, reasonably and responsibly in all of our dealings with you. We will not pressurise you to enter into any loan agreement, and will explain how the loan works, and the total cost including fees and charges before you apply.
We understand how important your privacy is to you, and any personal data we obtain from you visiting this website is processed and maintained in accordance with the principles of good information handling, and also in accordance with the Data Protection Act 1998.
We may collect and process the following data:
- Information that you provide by filling in forms on our site.
- If you contact us, we may keep that correspondence on file.
- Details of any transactions that you carry out through our site.
We practice responsible lending – it’s not just a phrase. We do everything possible to ensure that you are 100% satisfied with your experience.
Our flexible, short-term loans allow you to choose exactly how much you need to borrow and for exactly how long. We are fully accredited by the FCA and we don’t take your financial situation lightly. Our short term loans are designed to be for the short term only as sustained borrowing at high interest rates will put you into unmanageable debt, quickly.